starjoker Privacy Policy
This document explains how starjoker collects, uses, stores, and protects the personal data of users who access our services in Indonesia. Your privacy is our priority.
Last updated: 2024. Applies to all users of the starjoker platform residing in Indonesia.
1. Data We Collect
When you register or use starjoker services, we collect certain types of personal data required to manage your account and deliver the best possible experience. This data includes:
- Account information: full name, email address, active Indonesian phone number, date of birth, and an encrypted password.
- Payment information: chosen payment method (such as GoPay, OVO, Dana, or a local bank), transaction amounts in IDR, and deposit and withdrawal history. We do not store card numbers directly — payment data is processed through an encrypted gateway.
- Device and browser data: device type, operating system, browser version, IP address, and time zone. This information is used to ensure display compatibility and detect suspicious activity.
- Platform usage data: pages visited, session duration, games played, and button interactions. This data is collected in aggregate to improve service performance.
- Cookies and similar tracking technologies: we use cookies to maintain login status, remember user preferences, and anonymously analyze usage patterns.
All data is collected only when relevant to platform operations and will not be used for any purpose beyond what is described in this policy.
2. Purpose of Data Use
The data we collect is used for specific and measurable purposes, not for anything outside of service operations. The following are the primary purposes for using starjoker user data:
- Verify user identity and prevent the creation of duplicate or fraudulent accounts.
- Process deposit and withdrawal transactions in IDR accurately and on time.
- Send important account notifications, such as transaction confirmations, security updates, and policy changes.
- Detect and prevent fraudulent activity, platform abuse, or unauthorized access.
- Improve service quality based on analysis of anonymous and aggregated usage data.
- Fulfill applicable legal obligations in Indonesia when required by the relevant authorities.
We do not use your personal data for third-party advertising purposes without your explicit consent. If we ever plan to change the purpose for which this data is used, you will be notified in advance.
3. Cookies & & Tracking Technologies
starjoker uses cookies — small text files stored on your device — to enhance the user experience and ensure the platform functions properly. Cookies do not contain sensitive data such as passwords or card information.
The types of cookies we use include: session cookies (to maintain login status during an active session), preference cookies (to remember language choices and display settings), and analytics cookies (to anonymously understand how users interact with pages).
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect platform functionality, such as automatic login or personalized display. Continued use of the platform is considered consent to the use of cookies necessary for service operations.
4. & Data Storage & Security
User personal data is stored on servers protected with industry-standard encryption. All data transmission between your device and starjoker servers is encrypted using SSL/TLS protocols, so information cannot be intercepted by unauthorized third parties.
Account passwords are never stored in plain text — we use a one-way hashing algorithm that cannot be reversed. Financial transaction data in IDR is stored in a separate system with additional security layers and strict access auditing.
We enforce a measured data retention policy: active account data is retained for as long as the account remains active, while data from closed accounts will be deleted or anonymized within a reasonable timeframe in accordance with applicable legal obligations. Transaction log data may be retained longer for audit and regulatory compliance purposes.
Although we implement comprehensive security measures, no system is entirely immune to cybersecurity risks. We encourage users to use strong, unique passwords and never share their login credentials with anyone.
5. Sharing Data with Third Parties
starjoker does not sell, rent, or distribute user personal data to third parties for commercial purposes. However, in a limited number of situations, data sharing may be necessary:
- Payment service providers: required transaction information is forwarded to local payment gateways (such as GoPay, OVO, or partner banks) to process IDR deposits and withdrawals.
- Technology partners: server infrastructure providers and cybersecurity service providers bound by strict confidentiality agreements may access data in a limited technical capacity.
- Legal obligations: if requested by competent authorities in Indonesia pursuant to a valid legal order, we are required to provide relevant data in accordance with applicable procedures.
In all cases of data sharing with third parties, we ensure that those parties are bound by data protection obligations equivalent to or stricter than the standards we apply.
6. User Rights & Data Control
As a starjoker platform user, you have a number of rights over your personal data that you can exercise at any time:
- Right of access: You may request a copy of the personal data we hold about you by contacting our support team.
- Right of rectification: if your data is inaccurate or out of date, you can update that information through your account profile page or by contacting customer support.
- Right of erasure: You may request the deletion of your account and associated personal data. This request will be processed in accordance with identity verification procedures and applicable data retention obligations.
- Right to restriction of processing: in certain situations, you may ask us to restrict the use of your data while an issue is being resolved.
To exercise any of the rights above, please contact the starjoker support team via email at [email protected] or through the live chat feature available after logging in. We will respond to requests within a reasonable timeframe and in accordance with applicable requirements. If you have additional questions, please visit our FAQ page.
7. Policy Changes & Contact
starjoker reserves the right to update this Privacy Policy at any time to reflect changes in operations, technology, or applicable regulations. Any significant changes will be communicated to users via in-platform notifications or by email to the registered address at least 7 days before the changes take effect.
The latest version of the Privacy Policy is always available on this page. The date of the last update is shown at the top of the document so you can always tell whether anything has changed since your last visit.
If you do not agree with the changes made, you have the right to close your account before the changes take effect. Continued use of the service after the effective date of the changes is considered acceptance of the updated policy.
For questions about this privacy policy or requests related to your data, contact us at: [email protected]. Our team is available to assist users every day.
Your Privacy Is Protected With Us
Register or log in to your account with confidence — starjoker is committed to keeping every user's data secure. Further questions are answered on our FAQ page.